FOR-03
Training and skills transfer
Skills transfer attached to a project
Who it's for: an organisation that has just deployed a platform and has to operate it on its own.
What I do
- training on the platform actually deployed
- writing of the operating guide
- support through the first operations
- remote review after one month
Deliverables
- bespoke operating guide
- hands-on sessions
- follow-up review
What changes
the team operates without calling the supplier back for every task.
Reference: a 37-page Entra ID and Intune troubleshooting guide produced for level 1/2 support teams.
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